/* Tổng quan khách / đơn — layout KPI → chart → bảng nhỏ → chi tiết */
.zl-board {
  display: none;
  flex-direction: column;
  min-width: 0;
  background: #eef2f6;
  border-right: none !important;
  overflow: hidden;
}
.zl-app.is-board {
  grid-template-columns: var(--zl-nav-w) minmax(0, 1fr);
}
.zl-app.is-board > .zl-sidebar,
.zl-app.is-board > .zl-chat,
.zl-app.is-board > .zl-profile {
  display: none !important;
}
.zl-app.is-board > .zl-board {
  display: flex;
}

.zl-board-scroll {
  flex: 1;
  min-height: 0;
  overflow: auto;
  padding: 16px 20px 28px;
}

.zl-board-head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}
.zl-board-head h2 {
  margin: 0;
  font-size: 20px;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #0f172a;
}
.zl-board-head p {
  margin: 2px 0 0;
  font-size: 13px;
  color: #64748b;
}
.zl-stream-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}
.zl-stream-tab {
  height: 32px;
  padding: 0 12px;
  border: 1px solid #c5d0dc;
  border-radius: 999px;
  background: #fff;
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  color: #475569;
  cursor: pointer;
}
.zl-stream-tab:hover { background: #f8fafc; color: #0f172a; }
.zl-stream-tab.is-active {
  background: #1565c0;
  border-color: #1565c0;
  color: #fff;
}
.zl-page-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}
.zl-page-tabs[hidden] { display: none !important; }
.zl-page-tab {
  height: 28px;
  padding: 0 10px;
  border: 1px solid #dbe3ec;
  border-radius: 8px;
  background: #f8fafc;
  font: inherit;
  font-size: 11px;
  font-weight: 700;
  color: #64748b;
  cursor: pointer;
}
.zl-page-tab:hover { background: #eef2f6; color: #0f172a; }
.zl-page-tab.is-active {
  background: #e3f2fd;
  border-color: #90caf9;
  color: #0d47a1;
}
.zl-empty-mini {
  margin: 0;
  font-size: 13px;
  color: #94a3b8;
}
.zl-board-tools {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}
.zl-board-tools input[type="date"],
.zl-board-tools select,
.zl-board-tools .zl-board-search {
  height: 36px;
  border: 1px solid #c5d0dc;
  border-radius: 10px;
  background: #fff;
  padding: 0 10px;
  font: inherit;
  font-size: 13px;
  color: #0f172a;
}
.zl-board-search { min-width: 180px; }
.zl-board-btn {
  height: 36px;
  padding: 0 14px;
  border: 1px solid #c5d0dc;
  border-radius: 10px;
  background: #fff;
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  color: #0f172a;
  cursor: pointer;
}
.zl-board-btn:hover { background: #f8fafc; }
.zl-board-btn.primary {
  background: #1565c0;
  border-color: #1565c0;
  color: #fff;
}
.zl-board-btn.primary:hover { background: #0d47a1; }

.zl-kpis {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}
.zl-kpi {
  text-align: left;
  border: 1px solid #dbe4ee;
  border-radius: 14px;
  background: #fff;
  padding: 12px 12px 10px;
  cursor: pointer;
  font: inherit;
  color: inherit;
}
.zl-kpi:hover,
.zl-kpi.is-on {
  border-color: #1565c0;
  box-shadow: 0 0 0 3px rgba(21, 101, 192, 0.12);
}
.zl-kpi-ico {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  display: grid;
  place-items: center;
  margin-bottom: 8px;
  color: #1565c0;
  background: #e3f2fd;
}
.zl-kpi-ico svg { width: 16px; height: 16px; }
.zl-kpi-label {
  display: block;
  font-size: 11px;
  font-weight: 700;
  color: #64748b;
  margin-bottom: 2px;
}
.zl-kpi-val {
  display: block;
  font-size: 20px;
  font-weight: 800;
  letter-spacing: -0.03em;
  line-height: 1.15;
  color: #0f172a;
}
.zl-kpi-delta {
  display: inline-block;
  margin-top: 4px;
  font-size: 11px;
  font-weight: 700;
}
.zl-kpi-delta.up { color: #15803d; }
.zl-kpi-delta.down { color: #b45309; }

.zl-charts {
  display: grid;
  grid-template-columns: 1.4fr 1fr 0.9fr;
  gap: 12px;
  margin-bottom: 12px;
}
.zl-card {
  background: #fff;
  border: 1px solid #dbe4ee;
  border-radius: 14px;
  padding: 14px 16px;
  min-width: 0;
}
.zl-card h3 {
  margin: 0 0 10px;
  font-size: 13px;
  font-weight: 800;
  color: #0f172a;
}
.zl-card.clickable { cursor: pointer; }
.zl-card.clickable:hover,
.zl-card.is-on {
  border-color: #1565c0;
}

.zl-line {
  width: 100%;
  height: 210px;
  display: block;
}
.zl-legend {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 6px;
  font-size: 11px;
  font-weight: 700;
  color: #64748b;
}
.zl-legend i {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 99px;
  margin-right: 5px;
}

.zl-funnel { display: flex; flex-direction: column; gap: 8px; }
.zl-funnel-row {
  display: grid;
  grid-template-columns: 88px 1fr 52px;
  gap: 8px;
  align-items: center;
  border: 0;
  background: none;
  padding: 0;
  font: inherit;
  cursor: pointer;
  text-align: left;
}
.zl-funnel-row span { font-size: 12px; font-weight: 700; color: #334155; }
.zl-funnel-row em { font-style: normal; font-size: 12px; font-weight: 800; color: #0f172a; text-align: right; }
.zl-funnel-bar {
  height: 22px;
  border-radius: 6px;
  background: #90caf9;
  min-width: 4px;
}
.zl-funnel-row:nth-child(1) .zl-funnel-bar { background: #1565c0; }
.zl-funnel-row:nth-child(2) .zl-funnel-bar { background: #1e88e5; }
.zl-funnel-row:nth-child(3) .zl-funnel-bar { background: #42a5f5; }
.zl-funnel-row:nth-child(4) .zl-funnel-bar { background: #64b5f6; }
.zl-funnel-row:nth-child(5) .zl-funnel-bar { background: #90caf9; }
.zl-funnel-row:hover span { color: #1565c0; }

.zl-donut-wrap {
  display: grid;
  grid-template-columns: 140px 1fr;
  gap: 8px;
  align-items: center;
}
.zl-donut { width: 140px; height: 140px; }
.zl-donut-legend { display: flex; flex-direction: column; gap: 6px; }
.zl-donut-legend button {
  display: flex;
  align-items: center;
  gap: 8px;
  border: 0;
  background: none;
  padding: 0;
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  color: #334155;
  cursor: pointer;
  text-align: left;
}
.zl-donut-legend i {
  width: 8px;
  height: 8px;
  border-radius: 99px;
  flex-shrink: 0;
}

.zl-minis {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 12px;
  margin-bottom: 12px;
}
.zl-mini-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12.5px;
}
.zl-mini-table th {
  text-align: left;
  font-size: 11px;
  color: #64748b;
  font-weight: 700;
  padding: 4px 0;
}
.zl-mini-table td {
  padding: 7px 0;
  border-top: 1px solid #eef2f6;
  color: #0f172a;
}
.zl-mini-table tr { cursor: pointer; }
.zl-mini-table tr:hover td { color: #1565c0; }
.zl-mini-muted { color: #64748b; font-weight: 600; }
.zl-mini-empty { font-size: 12px; color: #94a3b8; padding: 8px 0; }

.zl-drill {
  background: #fff;
  border: 1px solid #1565c0;
  border-radius: 14px;
  padding: 12px 16px 8px;
  margin-bottom: 12px;
}
.zl-drill[hidden] { display: none !important; }
.zl-drill-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 8px;
}
.zl-drill-head h3 {
  margin: 0;
  font-size: 14px;
  font-weight: 800;
}
.zl-drill-head span { font-size: 12px; color: #64748b; font-weight: 700; }

.zl-detail {
  background: #fff;
  border: 1px solid #dbe4ee;
  border-radius: 14px;
  overflow: hidden;
}
.zl-detail-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 12px 14px;
  border-bottom: 1px solid #e8eef5;
}
.zl-detail-bar h3 {
  margin: 0 auto 0 0;
  font-size: 14px;
  font-weight: 800;
}
.zl-detail-table-wrap { overflow: auto; }
.zl-detail-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.zl-detail-table th {
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  color: #64748b;
  padding: 10px 12px;
  background: #f8fafc;
  border-bottom: 1px solid #e8eef5;
  white-space: nowrap;
}
.zl-detail-table td {
  padding: 10px 12px;
  border-bottom: 1px solid #f1f5f9;
  vertical-align: middle;
}
.zl-detail-table tr { cursor: pointer; }
.zl-detail-table tbody tr:hover { background: #f0f7ff; }
.zl-who {
  display: flex;
  align-items: center;
  gap: 8px;
}
.zl-who b { display: block; font-size: 13px; }
.zl-who small { color: #64748b; font-size: 11px; }
.zl-tag {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
}
.zl-tag.consult { background: #e0f2fe; color: #0369a1; }
.zl-tag.interest { background: #ffedd5; color: #c2410c; }
.zl-tag.close { background: #dcfce7; color: #15803d; }
.zl-tag.done { background: #dcfce7; color: #166534; }
.zl-tag.pending_confirm { background: #fef3c7; color: #b45309; }
.zl-tag.preparing { background: #e0f2fe; color: #0369a1; }
.zl-tag.shipping { background: #ede9fe; color: #6d28d9; }
.zl-tag.delivered { background: #dcfce7; color: #15803d; }
.zl-tag.cancelled { background: #fee2e2; color: #b91c1c; }
.zl-pager {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  font-size: 12px;
  color: #64748b;
}
.zl-pager button {
  width: 28px;
  height: 28px;
  border: 1px solid #c5d0dc;
  border-radius: 8px;
  background: #fff;
  cursor: pointer;
}

@media (max-width: 1200px) {
  .zl-kpis { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .zl-charts, .zl-minis { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .zl-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .zl-board-scroll { padding: 12px; }
}

/* Báo cáo */
.zl-report-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 10px 0 8px;
}
.zl-report-tab {
  border: 0;
  background: transparent;
  color: #64748b;
  font-weight: 700;
  font-size: 13px;
  padding: 8px 12px;
  border-radius: 10px;
  cursor: pointer;
}
.zl-report-tab.is-active {
  background: #e8f1ff;
  color: #1565c0;
}
.zl-report-extra {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin: 0 0 14px;
}
.zl-hbar { display: flex; flex-direction: column; gap: 10px; }
.zl-hbar-row {
  display: grid;
  grid-template-columns: minmax(90px, 140px) 1fr 36px;
  gap: 8px;
  align-items: center;
  font-size: 13px;
}
.zl-hbar-track {
  height: 8px;
  background: #e8eef5;
  border-radius: 999px;
  overflow: hidden;
}
.zl-hbar-track i {
  display: block;
  height: 100%;
  background: linear-gradient(90deg, #1565c0, #42a5f5);
  border-radius: 999px;
}
.zl-hbar-row em { font-style: normal; font-weight: 800; color: #334155; text-align: right; }
.zl-hbar-row.wide { grid-template-columns: minmax(90px, 140px) 1fr auto; }
.zl-hbar-row.wide em { white-space: nowrap; }
.zl-plist { display: flex; flex-direction: column; gap: 8px; }
.zl-plist-row {
  display: grid;
  grid-template-columns: 28px 1fr auto;
  gap: 10px;
  align-items: center;
  padding: 8px 0;
  border-bottom: 1px solid #eef2f7;
}
.zl-plist-row .n {
  width: 28px; height: 28px; border-radius: 8px;
  display: grid; place-items: center;
  background: #e8f1ff; color: #1565c0; font-weight: 800; font-size: 12px;
}
.zl-plist-row strong { display: block; font-size: 13px; }
.zl-plist-row small { color: #64748b; font-size: 12px; }
.zl-plist-row em { font-style: normal; font-weight: 800; color: #0f172a; }
.zl-board-scroll.is-reports .zl-kpis { grid-template-columns: repeat(6, minmax(0, 1fr)); }
@media (max-width: 1200px) {
  .zl-report-extra { grid-template-columns: 1fr; }
  .zl-board-scroll.is-reports .zl-kpis { grid-template-columns: repeat(3, minmax(0, 1fr)); }
}
@media (max-width: 720px) {
  .zl-board-scroll.is-reports .zl-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

/* Duyệt đơn AI · tâm lý · drawer */
.zl-tag.collecting { background: #f1f5f9; color: #475569; }
.zl-tag.confirmed { background: #dbeafe; color: #1d4ed8; }
.zl-review-alert { display: flex; align-items: center; gap: 12px; margin: 0 0 14px; padding: 12px 14px; border: 1px solid #fde68a; border-radius: 14px; background: #fffbeb; }
.zl-review-alert[hidden] { display: none; }
.zl-review-alert p { flex: 1; margin: 0; font-size: 13px; color: #78350f; line-height: 1.45; }
.zl-review-alert b { color: #92400e; }
.zl-ra-dot { flex: 0 0 auto; width: 10px; height: 10px; border-radius: 50%; background: #f59e0b; box-shadow: 0 0 0 4px rgba(245, 158, 11, .18); }
.zl-row-act { padding: 5px 10px; border: 1px solid #dbe4f0; border-radius: 8px; background: #fff; font: inherit; font-size: 12px; font-weight: 700; color: #1d4ed8; white-space: nowrap; cursor: pointer; }
.zl-row-act:hover { border-color: #93c5fd; background: #eff6ff; }
.zl-row-act.is-hot { border-color: #f59e0b; background: #f59e0b; color: #fff; }
.zl-psy { display: grid; grid-template-columns: auto 34px; align-items: center; gap: 2px 8px; min-width: 110px; }
.zl-psy b { grid-column: 1 / -1; font-size: 12px; font-weight: 700; color: #0f172a; }
.zl-psy i { display: block; height: 5px; border-radius: 99px; background: #e2e8f0; overflow: hidden; }
.zl-psy s { display: block; height: 100%; border-radius: 99px; background: linear-gradient(90deg, #60a5fa, #2563eb); }
.zl-psy small { font-size: 11px; color: #64748b; }

.zl-rv { position: fixed; inset: 0; z-index: 400; }
.zl-rv[hidden] { display: none; }
.zl-rv-backdrop { position: absolute; inset: 0; background: rgba(15, 23, 42, .38); animation: zlRvFade .16s ease-out; }
.zl-rv-panel { position: absolute; top: 0; right: 0; bottom: 0; width: min(520px, 100vw); background: #fff; box-shadow: -24px 0 48px -20px rgba(15, 23, 42, .35); animation: zlRvIn .2s ease-out; }
.zl-rv-inner { display: flex; flex-direction: column; height: 100%; }
.zl-rv-head { display: flex; align-items: center; gap: 10px; padding: 16px 18px; border-bottom: 1px solid #eef2f7; }
.zl-rv-head > div { flex: 1; min-width: 0; }
.zl-rv-head h3 { margin: 0; font-size: 17px; color: #0f172a; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.zl-rv-head small { font-size: 12px; color: #64748b; }
.zl-rv-x { width: 34px; height: 34px; border: 0; border-radius: 10px; background: #f1f5f9; font-size: 20px; line-height: 1; color: #334155; cursor: pointer; }
.zl-rv-body { flex: 1; overflow: auto; padding: 14px 18px 18px; display: flex; flex-direction: column; gap: 14px; }
.zl-rv-check { display: flex; flex-direction: column; gap: 3px; padding: 11px 13px; border-radius: 12px; background: #ecfdf5; border: 1px solid #a7f3d0; font-size: 12.5px; color: #065f46; line-height: 1.45; }
.zl-rv-check b { font-size: 13px; }
.zl-rv-check.warn { background: #fffbeb; border-color: #fde68a; color: #78350f; }
.zl-rv-sec { border: 1px solid #eef2f7; border-radius: 14px; padding: 12px 14px; }
.zl-rv-sec h4 { display: flex; align-items: center; gap: 8px; margin: 0 0 10px; font-size: 13px; color: #0f172a; }
.zl-rv-stage { padding: 2px 8px; border-radius: 99px; background: #eff6ff; font-size: 11px; font-weight: 800; color: #1d4ed8; }
.zl-rv-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.zl-rv-f { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.zl-rv-f.full { grid-column: 1 / -1; }
.zl-rv-f > span { display: flex; align-items: center; gap: 6px; font-size: 11.5px; font-weight: 700; color: #475569; }
.zl-rv-f em { font-style: normal; padding: 1px 6px; border-radius: 99px; background: #dbeafe; font-size: 10px; color: #1d4ed8; }
.zl-rv-f input, .zl-rv-f textarea { width: 100%; box-sizing: border-box; padding: 8px 10px; border: 1px solid #d5dee9; border-radius: 9px; font: inherit; font-size: 14px; color: #0f172a; background: #fff; resize: vertical; }
.zl-rv-f input:focus, .zl-rv-f textarea:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37, 99, 235, .14); }
.zl-rv-f.is-missing input { border-color: #fbbf24; background: #fffbeb; }
.zl-rv-f.is-edited input, .zl-rv-f.is-edited textarea { border-color: #93c5fd; }
.zl-rv-f small { font-size: 11px; color: #94a3b8; text-decoration: line-through; }
.zl-rv-total { display: flex; justify-content: space-between; align-items: baseline; margin-top: 12px; padding-top: 10px; border-top: 1px dashed #e2e8f0; font-size: 13px; color: #475569; }
.zl-rv-total b { font-size: 17px; color: #0f172a; }
.zl-rv-bar { display: grid; grid-template-columns: 92px 1fr 44px; align-items: center; gap: 8px; margin-bottom: 7px; font-size: 12px; color: #475569; }
.zl-rv-bar i { display: block; height: 6px; border-radius: 99px; background: #e2e8f0; overflow: hidden; }
.zl-rv-bar s { display: block; height: 100%; border-radius: 99px; background: linear-gradient(90deg, #60a5fa, #2563eb); }
.zl-rv-bar b { text-align: right; color: #0f172a; }
.zl-rv-journey { list-style: none; margin: 10px 0 0; padding: 0 0 0 12px; border-left: 2px solid #e2e8f0; display: flex; flex-direction: column; gap: 7px; }
.zl-rv-journey li { position: relative; display: flex; flex-wrap: wrap; gap: 4px 8px; font-size: 12px; color: #334155; }
.zl-rv-journey li::before { content: ""; position: absolute; left: -17px; top: 5px; width: 8px; height: 8px; border-radius: 50%; background: #2563eb; }
.zl-rv-journey time { color: #94a3b8; }
.zl-rv-journey em { font-style: normal; color: #64748b; }
.zl-rv-muted { margin: 6px 0 0; font-size: 12px; color: #94a3b8; }
.zl-rv-chat summary { font-size: 13px; font-weight: 700; color: #0f172a; cursor: pointer; }
.zl-rv-msgs { display: flex; flex-direction: column; gap: 6px; margin-top: 10px; max-height: 300px; overflow: auto; }
.zl-rv-msg { max-width: 85%; }
.zl-rv-msg p { margin: 0; padding: 7px 10px; border-radius: 12px; font-size: 13px; line-height: 1.4; white-space: pre-wrap; word-break: break-word; }
.zl-rv-msg time { display: block; margin-top: 2px; font-size: 10px; color: #94a3b8; }
.zl-rv-msg.in p { background: #f1f5f9; color: #0f172a; }
.zl-rv-msg.out { align-self: flex-end; text-align: right; }
.zl-rv-msg.out p { background: #2563eb; color: #fff; text-align: left; }
.zl-rv-err { margin: 0; padding: 9px 12px; border-radius: 10px; background: #fef2f2; font-size: 13px; color: #b91c1c; }
.zl-rv-err[hidden] { display: none; }
.zl-rv-foot { display: flex; align-items: center; justify-content: flex-end; gap: 8px; padding: 12px 18px calc(12px + env(safe-area-inset-bottom)); border-top: 1px solid #eef2f7; background: #fff; }
.zl-rv-status { height: 36px; margin-right: auto; }
.zl-rv-danger { margin-right: auto; color: #dc2626; border-color: #fbd5d5; }
.zl-rv-danger:hover { background: #fef2f2; }
body.zl-rv-open { overflow: hidden; }
.zl-board-toast { position: fixed; left: 50%; bottom: 24px; z-index: 500; transform: translate(-50%, 20px); padding: 10px 16px; border-radius: 12px; background: #0f172a; color: #fff; font-size: 13px; font-weight: 600; opacity: 0; pointer-events: none; transition: opacity .2s, transform .2s; }
.zl-board-toast.is-on { opacity: 1; transform: translate(-50%, 0); }
@keyframes zlRvIn { from { transform: translateX(24px); opacity: 0; } to { transform: none; opacity: 1; } }
@keyframes zlRvFade { from { opacity: 0; } to { opacity: 1; } }
@media (max-width: 640px) {
  .zl-review-alert { flex-wrap: wrap; }
  .zl-review-alert .zl-board-btn { width: 100%; }
  .zl-rv-panel { top: auto; left: 0; width: 100%; height: 92vh; border-radius: 18px 18px 0 0; animation-name: zlRvUp; }
  .zl-rv-grid { grid-template-columns: 1fr; }
  .zl-rv-foot .zl-board-btn { flex: 1; }
  .zl-rv-status { flex: 1; margin-right: 0; }
  @keyframes zlRvUp { from { transform: translateY(30px); opacity: 0; } to { transform: none; opacity: 1; } }
}